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home news opinion video features bulletin events careers subscribe members area intelligent sourcing home news opinion video features bulletin events careers subscribe members area welcome to intelligent sourcing – formerly professional outsourcing -- features help your organization to comply with the new eu general data protection regulation (gdpr). 834 opinion the role of emotions in customer and employee experience 1.1k features european home-agent dynamic begins to take shape 774 downloads spring 2018 issue out now 885 features current issue 1.3k -- intelligent sourcing – winter 2017 intelligent sourcing rounds off 2017 by a look at smart cities. what are they anyway, and how does the infrastructure and the law work around them? speaking of the law, in this issue we also look at gdpr which will be enshrined in the eu during 2018; speaking of the eu, we also cast our […] video 2.2k -- “sitel: enhance your people” emerging technologies and contact channels are evolving within the contact centre industry. sitel believes the key to harnessing the benefits of these solutions lies not in hardware and software, but instead in the capabilities of the people using them. in this video, guy clapperton, editor of intelligent sourcing magazine, speaks to sanchia masterson, leadership development […] 1.9k -- new technology in document process outsourcing charles parrington-tyler, client transformation director at swiss post solutions ltd discusses challenges faced in implementing new technology, how they are using intelligent automation to drive down costs and what they look for in choosing a technology partner. 2.2k -- who’s working for you? have you checked the identity and documentation of all of your employees? great – but who’s doing the checking, and how often do you verify against changing legislation and keep time-limited permits on your radar? professional outsourcing magazine talks to nsl checking about what actually needs to happen to ensure full compliance. downloads 296 -- always near the data source – edge computing and cloud services author: aleksandra dabrowska, comarch sa the need to instant access to data has become more crucial for any organization. in manufacturing, retail, telecommunications and healthcare, business processes are becoming ever more automated. this means increased demand for computing powers, cloud solutions and infrastructure that is capable of processing massive quantities of data. more data means […] 253 -- time for a locations strategy rethink multiple forces are driving unprecedented disruption in service delivery ecosystems, most notably market pressure, cost and margin tensions, and environment constraints. in the face of this upheaval, enterprises are increasingly leveraging their locations strategies to drive transformation and create differentiation. everest group digs deep into the research to offer five predictions on what all this […] 861 -- shared services’ super power – leading digital transformation with rpa shared services centers have long offered organizations efficiency and protection from economic uncertainty by spreading risks from disruption. but their parent organizations need more. today, shared services centers are expected to be superheroes, offering both top-line impact and cost savings. robotic process automation is a super power that shared services centers can deploy in helping […] latest news 26 -- jamaica: impressive work in progress intelligent sourcing is on its travels again, and this time we’re to be found in kingston, jamaica, hosted for a couple of days by inward investment agency jampro. it’s still the first day but we’ve found out some interesting stuff. usain bolt is investing in a bpo centre and it’s being built right now. the […] 64 -- more speculation on robotics killing outsourcing at the risk of getting predictable, someone else is talking about robotic process automation (rpa) killing the traditional outsourcing market. we can’t see it ourselves but it’s worth noting when people think it’s likely. this time it’s information age, which is suggesting that transactional and mechanical functions will go away shortly in favour of the […] 89 -- mitie profits down but shares nudge up outsourcing giant mitie has published a 6% fall in profits over the year, reflecting a bigger-than-expected set of costs, according to city a.m. significantly, though, many commentators have tweeted about the company’s share price recovering a little on the news (we’re not going to quote them here as the price could fluctuate in any direction […] 139 -- bt extends partnership, targets public sector infrastructure: bt hasannounced an extension to its strategic partnership with cisco meraki to bring its business connectivity products together with cisco meraki’s leading cloud-based it solutions. the extension of the relationship will see bt launch simple, integrated solutions for uk businesses and the public sector as a bt managed service. these will combine business-grade connectivity with […] 263 -- norwegian security agency warns on outsourcing government body the norwegian security agency has issued a 20-page white paper on the risks of outsourcing when it comes to (unsurprisingly, given the body’s brief) it outsourcing. unfortunately from our point of view it’s in norwegian; happily telecompaper has published a short summary. the paper is particularly concerned with the rise of cloud services. although […] 183 -- arvato signs with shopmatic arvato has announced a partnership with shopmatic to provide customer service for the company’s fast-growing e-commerce platform. shopmatic – which has grown 200 percent year over year—helps budding entrepreneurs take their retail businesses online, enabling them to sell their products through multiple channels with integrated payment services and shipping functions. arvato’s customer service representatives will support […] 209 -- vietnam enters the bpo fray ok, we admit it – you could translate the above headline as “the vietnamese have probably known this for ages but it’s only just been drawn to our attention…” – but there’s suddenly an excellent piece on forbes from its technology council about vietnam’s place in the business process outsourcing (bpo) market. significantly, it places emphasis […] 260 -- tcs wins award tata consultancy services (tcs) has been named number one for customer satisfaction in the uk by the whitelane study – one of the country’s largest independent report of it service providers. tcs received a customer satisfaction score of 81% in the uk, and the company also topped the rankings for the whole of europe, retaining the […] 299 -- blockchain overhyped? the hype surrounding blockchain technology will recede sharply in 2018 as the cost and complexity of implementing blockchain solutions becomes apparent says globaldata, a data and analytics company. many of the early blockchain projects will either be quietly shelved in favour of more traditional approaches or they will evolve in a way which reduces their dependence […] 245 -- webhelp happier than chelsea with soccer result bpo specialist webhelp uk has donated a total of £1300 to the mental health foundation and the bute dialysis unit following a football challenge match between its employees in falkirk and rothesay. the match was played at the falkirk stadium on saturday may 26, home of scottish championship side, falkirk football club; who kindly donated the […] 283 -- running extreme workloads in the cloud by jake echanove, director of systems engineering, virtustream as any it professional knows, running large and resource intensive workloads in the cloud is extremely difficult. the cloud is often billed as a panacea, but the truth is that for most organisations, architecting large workloads in the cloud is a heroic endeavour – one that must […] 384 -- blockchain investment hits $1.3bn a report from crunchbase, reported in ej insight, suggests that blockchain his hitting the high numbers as far as the investors are concerned, with $1.3bn being sunk into projects – that’s just under £970,000 in british money at the time of writing. the interesting thing to us is that the story is supported by an […] 262 -- more moves from the caribbean we’ve written a fair amount about jamaica positioning itself as a destination for business process outsourcing but it isn’t the only area in the caribbean region that’s looking to build its presence in this way. according to a report in business facilities, and as many readers will have guessed from the flag illustrating this article, barbados […] 274 -- where will ai take us? intelligent sourcing has been out – this time attending a seminar by the times’ red box bulletin in which matt hancock, secretary of state for digital, culture, media and sport, timandra harkness of bbc radio 4’s “futureproofing” series and wendy hall of the university of southampton were joined by times journalists and an audience of […] 291 -- may to announce ai cancer and dementia fight british prime minister theresa may plans to announce ideas to use artificial intelligence to fight cancer, dementia and other illnesses in a speech this afternoon. this has been widely reported and trailed throughout the british press. the idea will be to deploy ai and no doubt big data (ai doesn’t exist in isolation, it’s only […] subscribe subscribe to intelligent sourcing bulletin subscribe now opinion 834 -- help your organization to comply with the new eu general data protection regulation (gdpr). the kind of changes in personal data protection that we are currently witnessing happen only once in 20 years. we chatted with agnieszka niechcialkowska, a comarch project manager, about the issues connected with the implementation of the new data protection regulation, the new role of data administrators, awareness among businesses and the steps that still […] 837 -- scaling up impact sourcing intelligent sourcing’s experts look at various initiatives to make companies more responsible as corporate citizens and the effect this can have in a business as well as moral sense. we begin with the emergence of a new standard from gisc. scaling up impact sourcing 795 -- manchester england: music, football, and…business services delivery manchester isn’t just music and football anymore! companies in the uk and around europe are increasingly recognizing the value of manchester as a location for business services delivery. blessed with a large tertiary graduate population, an advanced infrastructure, and a business-friendly environment, manchester is – for many – an ideal alternative to more expensive uk […] 1.4k -- why cloud may not be the only solution for your business geoff land of infinity ccs looks at why the cloud is not always the right fit for every business, and how combining the cloud with other delivery solutions can maximise benefits. before ai took its crown last year, the most hyped technology revolution of recent years was the cloud. we all know the benefits that […] 1.1k -- the role of emotions in customer and employee experience in a world where many products and services are now seen as commodities, able to be purchased anywhere, from anyone, and only when needed, many organisations are struggling to find and retain customers. so, when your product is no longer the unique competitive differentiator, what’s left is the relationship. as standard services and functionalities become […] 843 -- get your cx block-head around this. in less than two years’ time, 1990 will be 30 years ago in the past. the nineties gold rush of call centre growth, acquisition and merger and the development of a whole new business lexicon are more than well established, they’re ‘establishment’. the true future for cx that we are accelerating towards is the enablement and […] recent tweets tweets by intel_sourcing press zone contact us testimonials partners -- latest news 26 jamaica: impressive work in progress -- 64 more speculation on robotics killing outsourcing -- 89 mitie profits down but shares nudge up -- 139 bt extends partnership, targets public sector -- 118 irish bpo in recruitment mode -- to receive weekly updates on the key events in the outsourcing and services industries, sign up for the bulletin from professional outsourcing. conference for outsourcing contact center operations. subscribe now to top cookies this site uses cookies: find out more. okay, thanks

URL analysis for professionaloutsourcingmagazine.net

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http://www.intelligentsourcing.net/european-home-agent-dynamic-begins-to-take-shape/
http://www.intelligentsourcing.net/get-your-cx-block-head-around-this/
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http://www.intelligentsourcing.net/manchester-england-music-football-andbusiness-services-delivery/
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http://www.intelligentsourcing.net/blockchain-investment-hits-1-3bn/
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Domain Name: PROFESSIONALOUTSOURCINGMAGAZINE.NET
Registry Domain ID: 1610428199_DOMAIN_NET-VRSN
Registrar WHOIS Server: whois.1and1.com
Registrar URL: http://registrar.1and1.info
Updated Date: 2016-08-11T07:04:12Z
Creation Date: 2010-08-10T04:38:04Z
Registry Expiry Date: 2017-08-10T04:38:04Z
Registrar: 1&1 Internet SE
Registrar IANA ID: 83
Registrar Abuse Contact Email: [email protected]
Registrar Abuse Contact Phone: +1.6105601459
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Name Server: NS67.1AND1.CO.UK
Name Server: NS68.1AND1.CO.UK
DNSSEC: unsigned
URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/
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  REGISTRAR 1&1 Internet SE

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STATUS
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NSERVER

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  REGISTERED yes

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